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Please read through the following FAQ Section. Many questions that you may be asking have already been asked by other users. If you cannot find what you are looking for, please log a service ticket by CLICKING HERE or, via telephone by calling (905) 669-4737 and Pressing 2 for Support. FAQ's 1. How do I Connect my ADSL Modem? 2. What are my incoming and outgoing mail servers? 3. How do I get rid of junk e-mail (SPAM)? 4. What is the address of the News Server? 5. Do I have access to a Web Mail interface? 6. Where can I test my speed? 1. How do I Connect my ADSL Modem? Your ADSL Modem connects to your telephone line, and to your computer or router. The Telephone line is what gives you the high speed service to your modem. Within your modem, there are PPPoe Settings that authorize your modem to communicate on our Network. If you are uncertain of these settings, please contact support. [Return To Top] 2. What are my incoming and outgoing mail servers? If you are setting up your email accounts within an email client, you will need to insert the appropriate incoming and outgoing mail server values for your email account. Please refer to the Server Settings page in Tools. [Return To Top] 3. How do I get rid of junk e-mail (SPAM)? We all receive junk mail. MDS Wireless utilizes state of the art Anti-Spam technology to ensure that the mail servers are not busy processing spam, but rather dedicated to processing Email. One of the most significant ways that you will reduce the amount of spam you receive is by ensuring that you have not put your email address in any public area, especially on a website or on an advertisement page. Once a spammer gets a hold of your email address, they will most likely sell it to other spammers. [Return To Top] 4. What is the address of the News Server? MDS Wireless does not host any News Servers. [Return To Top] 5. Do I have access to a Web Mail interface? If your email is being provided to you from MDS Wireless, then YES. Simply visit the Webmail Login to access this tool. [Return To Top] 6. Where can I test my speed? MDS Wireless provides a speed test utility. Far too often, people misjudge the speed of their connection. Transfer speeds and other public speed tests are not necessarily accurate, because your test will be affected by the slowest link within that path to accessing that information. The internet is only as fast as the slowest link from your computer that that host site. To test your speed to the MDS Wireless test site, Click Here to get directed to that page. [Return To Top] |